Retain Your Clients by Providing a Great Experience

by Jim Cleveland, CSCS
Personal Training Quarterly November 2022
Vol 9, Issue 3


This article explains different ways personal trainers can successfully retain their clients through coaching, accountability, attentiveness, knowledge, and service.

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This article originally appeared in Personal Training Quarterly (PTQ)—a quarterly publication for NSCA Members designed specifically for the personal trainer. Discover easy-to-read, research-based articles that take your training knowledge further with Nutrition, Programming, and Personal Business Development columns in each quarterly, electronic issue. Read more articles from PTQ »



1. Gitomer, J. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Austin, TX: Bard Press; 209-270, 1998.

2. How to accommodate different learning styles, 2022. Retrieved May 2022 from resources/faculty-staff/how-to-teach-and-accommodate/how-toaccommodate- different-learning-styles/.

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Jim Cleveland is a fitness consultant who provides mobility,stability, and endurance testing; postural and gait assessment;lecturing; running training ...

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