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Notice: The NSCA website is scheduled to undergo system maintenance from 12:00 AM - 2:30 AM EST. During this time, there may be short service interruptions across the site and some parts of the site may not be accessible. We apologize for any inconvenience while we work to improve the website experience and security.

Bridge: Creating Systems to Provide the Best Customer Experience, with David Crump

by David Crump NSCA-CPT
Other June 2017

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David Crump, Owner of Spark Fitness and a business consultant, discusses the importance of utilizing systems to improve the customer experience.

This Bridge video demonstrates techniques that are referenced in the article "The Experience is Just as Important as the Results-Building a Successful Fitness Business Beyond Exercise", published in Personal Training Quarterly in June 2016.

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Photo of David Crump, NSCA-CPT, RCPT*D
About the author

David Crump, NSCA-CPT, RCPT*D

Other, DC-TRAINING LLC

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David Crump is an entrepreneur, fitness business consultant, and NSCA certified personal trainer. Since entering the fitness industry in 2006, he has ...

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