NSCA Return Policy
The NSCA accepts returned merchandise up to 30 days from the date of delivery with preauthorization.
Contact The NSCA Store
Contact the NSCA Products Department to discuss your return. Returns will not be processed without preauthorization.
800-815-6826, ext. 149
E-mail Products@nsca.com
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Return Policy
- Textbooks are not returnable if unwrapped.
- Sealed books and bundles are not returnable if unwrapped.
- Components of bundles cannot be returned individually.
- A new key code must be purchased if the one included is misplaced.
- Digital Items cannot be returned, refunded, or transferred. This includes exam prep material, quizzes, videos, etc.
- Exchanges of physical items are processed as a return/refund and a new purchase. This allows us to waive shipping, match any special pricing, and expedite your request.
- Clearance items – All sales are final, no returns or exchanges.
- Products must be returned in their original condition, including all paperwork, parts, and accessories with tags attached and shrink-wrap intact or it will not be accepted for a return.
- The NSCA reserves the right to refuse damaged merchandise.
- FedEx is the preferred method of return, but any company may be utilized. Tracking and insurance are strongly recommended.
- The purchaser is responsible for all return shipping charges and approved refunds will not include shipping fees already incurred.
- Please include a copy of your packing slip and note the reason for return.
- A 20% restocking fee will be charged will be applied for items returned in less than perfect condition, including open shrink-wrap.
DAMAGED, DEFECTIVE OR MISSING ITEMS
- If a customer discovers a missing, damaged or defective item, they must contact the NSCA Products Department within 10 days of delivery.
- The customer must supply their order, item and tracking numbers.
- The Products Department will make every reasonable effort to replace the item in a timely manner. Refunds will not be given. The NSCA will cover shipping charges if there was damage to the item due to shipping.
