Kaizen for Personal Trainers – Systematically Eliminating Waste to Elevate the Client Experience and Improve Your Bottom Line
by Tom Cormier, MSc, CSCS,*D, CSPS,*D, NSCA-CPT,*D
Personal Training Quarterly
April 2026
Vol 13, Issue 1
This article discusses how Kaizen and the seven flows of personal training reduce waste, streamline operations, and improve the client experience.
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This article originally appeared in Personal Training Quarterly (PTQ)—a quarterly publication for NSCA Members designed specifically for the personal trainer. Discover easy-to-read, research-based articles that take your training knowledge further with Nutrition, Programming, and Personal Business Development columns in each quarterly, electronic issue. Read more articles from PTQ »
REFERENCES
- Black, J, and Miller, D. The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean. Chicago, IL: Health Administration Press; 2008.
- Imai, M. Gemba Kaizen: A Commonsense, Low-Cost Approach to Management. New York, NY: McGraw-Hill; 1997.
- Imai, M. Kaizen: The Key to Japan’s Competitive Success. New York, NY: McGraw-Hill; 1986.
- Ohno, T. Toyota Production System: Beyond Large-Scale Production. New York, NY: Productivity Press; 1988.
- Teich, S, and Faddoul, F. Lean management—The journey from Toyota to healthcare. Rambam Maimonides Medical Journal 4(2): e0007, 2013.
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Audience:
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Topics:
Exercise Technique Program design Organization and Administration Client Consultation|Assessment Safety Emergency Procedures Professional Development
Exercise Technique Program design Organization and Administration Client Consultation|Assessment Safety Emergency Procedures Professional Development
Keywords:
Fitness Goals Interpersonal Communication Fitness Industry Standards Management Client Retention Productivity Client Experience
Fitness Goals Interpersonal Communication Fitness Industry Standards Management Client Retention Productivity Client Experience
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